Refund policy

At Healthy Roots, customer satisfaction is very important to us. If you face any issue with your order, we are here to help.

Exchange Policy

We offer product exchange within 7 days of delivery if there is any issue with the parcel, such as:

• Damaged product

• Wrong product received

• Missing item in the parcel

To request an exchange, please contact our support team within 7 days of receiving your order with your order number and product photos for verification.

Refund Policy

We offer refund requests within 7 days of delivery under the following process:

1. Contact our support team and request a refund within 7 days of receiving your order.

2. After approval, you must send the received product back to our warehouse within 7 days.

3. The product must be unused, in original packaging, and in the same condition as delivered.

Once we receive and inspect the returned product, the refund will be processed.

Important Notes

• Customers are responsible for the return shipping cost unless the product is damaged or incorrect.

• Refunds will be processed after the product is received and verified by our team.

• Refund processing may take 3–7 business days after product inspection.

Contact Us

If you have any questions about returns or refunds, please contact our support team.